Commercial Kitchen Hood Cleaning FAQ: What Charlotte Restaurant Owners Ask Most

Before booking a hood cleaning, most restaurant owners have the same handful of questions. Here are honest answers to what actually comes up most.

Will I get before-and-after photos?

Yes — every job includes before-and-after photo documentation, not just a verbal “you’re all set.” That’s your proof for a fire marshal, health inspector, or insurance review, and it’s part of the full cleaning service on every visit.

Can you work after we close, so it doesn’t disrupt service?

Yes. We offer flexible scheduling including overnight, early morning, weekend, and holiday appointments specifically so cleaning doesn’t compete with your service hours.

Will pricing be upfront, or will I get surprised by extra charges later?

We provide a free, no-obligation estimate after a real inspection of your system — kitchen size, hood configuration, and cooking volume all affect pricing, so we look before quoting rather than guessing over the phone.

What documentation do you provide for the fire marshal?

Every service comes with a dated compliance certificate along with the before-and-after photos, formatted correctly whether your kitchen falls under the NC Fire Prevention Code or the SC Fire Code.

What if we get flagged during an inspection and need emergency service?

We’re available 24/7, including same-day and next-day service for failed-inspection callbacks. If a fire marshal has already flagged your kitchen, call us directly — that’s exactly the kind of situation we prioritize.

Do you only clean hoods, or can you also handle repairs if something’s actually broken?

Both. If an inspection turns up a worn fan belt, a failing motor, or damaged filters, our technicians handle hood and fan repair as part of the same relationship — not a separate company you have to track down and vet all over again.

Can you manage multiple restaurant locations on a recurring schedule?

Yes — many of our clients run more than one location, and we keep each one on its own NFPA 96-based schedule rather than treating every visit as a one-off.

Are your technicians actually certified, or just experienced?

Both — IKECA-certified and trained specifically to NFPA 96 standards, not just “years on the job.” That certification is what a fire marshal is actually checking your paperwork against.

Have a question that’s not answered here? Request a free quote or call us directly — we’d rather answer it upfront than have you find out the hard way.